Today at work, I spoke with a very angry person. She was tired, frustrated, and couldn’t find a solution in the options I was giving her. Through our multiple conversations today, she repeated one phrase. “Do you understand what I’m saying?” She would try to explain one way, and then another. Then she would repeat it again. It got to the point where I thought, “Well, do I understand her?” So I tried to listen even harder. In between the words that she was literally yelling at me, I started to hear hurt and weariness. I couldn’t change the options I had to give her, but I could hear her out. Stephen Covey said, “Most people do not listen with the intent to understand; they listen with the intent to reply.” I really had no replies left, so I just listened. I even left some lingering silences just to make sure I understood all that I could.
Isn’t that what we all want in those hopeless moments in life? Someone to understand us. Even in the hardship of that phone call, my fellow co-workers started rallying around me to give their support and find her a solution. (I think they could hear how loud she was.) The better I got at communicating my empathy with her, the more her anger dissipated.
In this life, there will be plenty of times when things look hopeless. Times when solutions are hidden so deeply behind bad news and inconvenient life options, that we don’t even want try looking anymore. Been there. I’m sure you have too. But we have a steady and unchanging hope in Jesus. In Matthew 12 it says,
“Look at my Servant, whom I have chosen.
He is my Beloved, who pleases me.
I will put my Spirit upon him,
and he will proclaim justice to the nations.
He will not fight or shout
or raise his voice in public.
He will not crush the weakest reed
or put out a flickering candle.
Finally he will cause justice to be victorious.
And his name will be the hope
of all the world.”
In his book, Disciples Indeed, Oswald Chambers puts it this way, “Jesus Christ reveals, not an embarrassed God, not a confused God, not a God who stands apart from the problems, but One who stands in the thick of the whole thing with man.”
So, if you find yourself in one of those hopeless moments where anger is your language and solutions are nowhere to be found, please remember our hope is standing with you. He will not fight or shout or raise his voice in public. He will not crush the weakest reed or put out a flickering candle.